Our Commitment to Safe Play
At 3kk, responsible gaming is not an afterthought — it is a core part of how we operate. We serve players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi, and we take seriously the responsibility that comes with offering an online gaming platform. Every feature we build, every policy we set, and every interaction we have with players is shaped by a genuine commitment to player wellbeing.
Gambling, when approached with a clear head and a firm budget, is a legitimate form of entertainment. The vast majority of 3kk players enjoy our platform without any issues. However, we recognise that for a small number of people, gambling can become problematic. When that happens, we want to be part of the solution — not part of the problem.
This page explains the tools available to you, the warning signs to watch out for, and how to reach us if you need help. If you are in crisis right now, please stop playing and contact our support team immediately at [email protected].
Age Restriction — 21+ Only
If you are a parent, guardian, or caregiver and you believe a minor in your household has accessed the 3kk platform, please contact us immediately at [email protected]. We will investigate and act without delay, including closing any underage account and reversing any transactions where possible.
We strongly recommend that adults in households with minors use parental control software to restrict access to online gaming and gambling websites. Installing content filters on shared devices is a practical step that adds an important layer of protection.
Tools to Help You Stay in Control
- Daily limit: resets at midnight Bangladesh Standard Time (BST, UTC+6).
- Weekly limit: resets every Monday at midnight BST.
- Monthly limit: resets on the first day of each calendar month.
- Decreasing a limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it applies.
- Available in increments of 30 minutes, 1 hour, 2 hours, and 4 hours per session.
- You will receive an on-screen reminder when you are 10 minutes from your session limit.
- Reducing a session limit applies immediately. Increasing it requires a 48-hour cooling-off period.
A reality check is a periodic on-screen notification that appears during your play session. It displays how long you have been playing and how much you have wagered in the current session. You can choose notification intervals of 15 minutes, 30 minutes, or 60 minutes. At each check you can choose to continue or end your session.
Available Now — Contact Support to Activate- 24 hours — immediate, no waiting period.
- 7 days — immediate, no waiting period.
- 30 days — immediate, no waiting period.
- 90 days — immediate, no waiting period.
- 6 months: cannot be reversed once set.
- 1 year: cannot be reversed once set.
- 3 years: cannot be reversed once set.
- Permanent (indefinite): cannot be reversed. Your account is closed permanently.
You can request a full activity history report for your 3kk account at any time. This report covers your deposit history, withdrawal history, net win/loss figures, and total time spent on the platform over any given period. Reviewing your actual activity is a healthy habit and can help you stay grounded in how much time and money gambling is consuming. Contact support to request your report.
Available on Request — Free of ChargeHow 3kk Protects Players
Our systems monitor account activity for patterns that may indicate problem gambling — such as sudden large deposits, extended play sessions, or rapid loss chasing. Where these patterns are detected, our team may proactively reach out to check in with the player.
Any 3kk player can opt out of all promotional communications at any time. Simply contact our support team or update your preferences in your account settings. Players who are on a time-out or self-exclusion are automatically removed from all promotional lists.
All players must complete identity and age verification before withdrawals are processed and before high deposit thresholds are reached. This ensures that only verified adults use the platform and helps us identify any accounts that may have been opened by minors.
Our customer support team is available around the clock, every day of the year. If you are worried about your gambling, or simply want to talk through your options, our team will listen without judgment and guide you toward the right tools. We respond in English and aim to reply within 2 hours during BST business hours.
3kk publishes clear bonus terms, wagering requirements, and game rules in plain English. We believe players should understand exactly what they are agreeing to before they deposit. No hidden clauses, no bait-and-switch promotions.
If at any point you decide you want your account closed — for any reason — 3kk will action your request without delay and without question. There is no cooling-off period, no retention attempts, and no pressure to stay. Your wellbeing comes first.
Recognising Problem Gambling
Problem gambling can develop gradually. Many players do not realise it is happening until the effects are already being felt in their finances, relationships, or mental health. Being able to recognise the warning signs early — in yourself or in someone you know — is the first step toward getting help.
Common warning signs also include:
Tips for Keeping Gambling Healthy
For the majority of players, gambling remains an enjoyable pastime. These habits help keep it that way:
- Set a strict budget before you start. Decide how much you are comfortable losing — because any session could be a losing one — and do not exceed that figure under any circumstances.
- Treat losses as the cost of entertainment. The house always has a mathematical edge over time. Approach every session as paying for entertainment, not as a strategy to make money.
- Never gamble when emotional. Stress, frustration, grief, or even extreme excitement can impair judgment. If your mood is volatile, it is not the right time to play.
- Take regular breaks. Even 10 minutes away from the screen helps reset your perspective. Use the reality check and session limit tools to enforce this habit automatically.
- Keep gambling separate from your financial life. Use a dedicated e-wallet (bKash, Nagad, or Rocket) for gambling funds only, and do not top it up from bill money or savings.
- Balance gambling with other activities. Cricket matches, spending time with family in Dhaka or Chittagong, reading, sport — a full life outside gambling is the strongest protection against dependence.
- Talk openly with someone you trust. If you feel your gambling is getting out of hand, telling a friend, family member, or colleague can ease the isolation that often makes problem gambling worse.
Need Help? Contact Us Now
If gambling is causing you distress — financially, emotionally, or in your relationships — please reach out to our support team. We are here to listen, not to judge. Our team can activate any of the responsible gaming tools described on this page, assist with account closure, and point you toward further resources if needed.
All responsible gaming requests are treated as the highest priority in our support queue. You will never be pressured to continue playing when you contact us about a gambling concern.
3kk Player Support
Available 24 hours a day, 7 days a week. English-language support. Typical response time under 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours.
[email protected]Please write "Responsible Gaming Request" in your subject line so your message is routed to our specialist team immediately.